Skip to content

Help Center

Plain answers for IKON SKILLS™ Practitioners. Stuck on a Core Competency or your Certificate of Mastery? Start with the FAQ, or send a short note to support.

IKO pointing to a helpful tip

IKO

I walk with you on every Core Competency. Use the FAQ below, the stuck form, or email [email protected] and WhatsApp.

FAQ

Short answers about points, redeeming, scoring, certificates, Emerging Degrees, profile, and fees.

How do points work?

Learning points — no daily or lifetime cap: Clear a Core Competency — 1 learning point, once for each Core Competency cleared at Competent or better. Finish a Micro-Credential — 10 learning points, once per Micro-Credential finished. Finish an Emerging Degree pathway — All required Micro-Credentials: Bachelor 100, Master 200, Doctor 400 learning points, once per degree. This rewards pathway completion; EIU-Paris issues the degree. Activity points — 1 per day, 300 lifetime: Complete Profiling — 5 activity points once, exempt from the daily limit but included in the lifetime activity limit. Share a validated social post — 0.1 activity points per checked link, maximum 1 per day. Share your Skills Passport — 1 activity point, once every 7 days. Publish a helpful Community post — 0.1 activity points. Original published text only. Publish a helpful Community comment — 0.1 activity points; at least 20 characters, on another Practitioner’s post. Finish IKON Challenge™ — 0.1 activity points per server-graded Trivia or Scramble round. Reveal earns no credit. No Duo. Levels and free Micro-Credentials: Learning comes first — Activity points can never make up more than 10% of your level points; learning always comes first. Levels also require completed Micro-Credentials and, for Mentor/Fellow, degree pathways. Use learning points only — 200 spendable learning points unlock one free Micro-Credential, up to 20 per Practitioner. Spending never reduces lifetime level points. Points keep counting beyond 5,000.

How do I redeem a code?

Go to the Redeem page, type the code you got from a sponsor, Business Development Partner or community reward, and press Redeem. If the code is valid, that Micro-Credential unlocks at once with no payment. This is not the same as using your points.

How do I use 200 learning points for a free Micro-Credential?

When you have 200 spendable learning points, open your Dashboard. In the Your points section, open Redeem and points. Choose a Micro-Credential and confirm the unlock. 200 learning points are spent. Lifetime level points never decrease. Activity points cannot buy Micro-Credentials. No code is needed.

How do Reflection and the Final Scenario Assessment count?

Both count. Your Final Scenario Assessment is about 80% of the Core Competency result, and Reflection is about 20%. You need 75% or above on the combined result to be Competent. Language quality is never scored. You may retry as often as you need. Your best score on each part is the one that counts.

What certificate do I get?

IKON SKILLS™ issues a Certificate of Mastery for each finished Micro-Credential. You can open a verify link from My Certificates or from the certificate page to show Proof of Practical Skill (PPS™).

What are Emerging Degrees?

You stack Micro-Credentials on IKON SKILLS™ toward an Emerging Degree path. European International University, EIU-Paris assigns your real student ID number and issues the Emerging Degree documents on its own site.

Do I need to complete my profile?

Yes. After you sign up with email, you complete your profile on the dashboard before learning starts. Use your legal name exactly as it should appear on your Certificate of Mastery.

How much does a Micro-Credential cost?

Each Micro-Credential costs a flat USD 14.99 on IKON SKILLS™. That unlocks the full learning journey for that Micro-Credential. University enrollment and credential fees are paid to EIU-Paris on its own site, not here.

Prefer to speak? Tap the 🎤 on your keyboard to dictate your answer in your own words.

Prefer to speak? Mac: press Fn twice. Windows: press Win + H.

Guide videos

Short guides on signing up, pathways, learning, points, Emerging Degrees and your dashboard. Full list also on How it works.

  1. Guide 1 of 9

    What IKON SKILLS™ is and how it works

    Micro-Credentials, Certificate of Mastery, Emerging Degrees, and the flat USD 14.99 price.

  2. Guide 2 of 9

    Sign up and complete your profile

    Create your account and finish the short profile so learning can start.

  3. Guide 3 of 9

    Find and add an Emerging Degree pathway

    Browse Emerging Degrees and add a pathway on your dashboard.

  4. Guide 4 of 9

    Unlock a Micro-Credential and start now

    Pay USD 14.99 for a Micro-Credential and open your first Core Competency.

  5. Guide 5 of 9

    Core Competency practice and practice guidance

    Warm-up, Practice answers, and the coaching tips in Practice guidance.

  6. Guide 6 of 9

    Final Scenario Assessment and Certificate of Mastery

    Finish the Final Scenario Assessment and get your Certificate of Mastery.

  7. Guide 7 of 9

    Points and free Micro-Credentials

    Earn points and claim a free Micro-Credential when you have enough.

  8. Guide 8 of 9

    Move to European International University, EIU-Paris for your Emerging Degree

    When your Micro-Credentials are done, move to EIU-Paris for the degree path.

  9. Guide 9 of 9

    Practitioner dashboard tour

    A walk around your dashboard: your Micro-Credentials, points, pathways and Certificate of Mastery.

Checking your sign-in…

How you earn points

Learning points — no daily or lifetime cap

  • Clear a Core Competency: 1 learning point, once for each Core Competency cleared at Competent or better.
  • Finish a Micro-Credential: 10 learning points, once per Micro-Credential finished.
  • Finish an Emerging Degree pathway: All required Micro-Credentials: Bachelor 100, Master 200, Doctor 400 learning points, once per degree. This rewards pathway completion; EIU-Paris issues the degree.

Activity points — 1 per day, 300 lifetime

  • Complete Profiling: 5 activity points once, exempt from the daily limit but included in the lifetime activity limit.
  • Share a validated social post: 0.1 activity points per checked link, maximum 1 per day.
  • Share your Skills Passport: 1 activity point, once every 7 days.
  • Publish a helpful Community post: 0.1 activity points. Original published text only.
  • Publish a helpful Community comment: 0.1 activity points; at least 20 characters, on another Practitioner’s post.
  • Finish IKON Challenge™: 0.1 activity points per server-graded Trivia or Scramble round. Reveal earns no credit. No Duo.

Levels and free Micro-Credentials

  • Learning comes first: Activity points can never make up more than 10% of your level points; learning always comes first. Levels also require completed Micro-Credentials and, for Mentor/Fellow, degree pathways.
  • Use learning points only: 200 spendable learning points unlock one free Micro-Credential, up to 20 per Practitioner. Spending never reduces lifetime level points. Points keep counting beyond 5,000.

Level requirements — meet both points and completed Micro-Credentials

  • IKON Starter: 100 level points + 2 completed Micro-Credentials.
  • IKON Builder: 250 level points + 5 completed Micro-Credentials.
  • IKON Specialist: 500 level points + 10 completed Micro-Credentials.
  • Master Practitioner: 1000 level points + 25 completed Micro-Credentials.
  • Senior Master: 2000 level points + 50 completed Micro-Credentials.
  • Mentor: 3000 level points + 100 completed Micro-Credentials + 1 Bachelor pathway.
  • Ambassador: 4000 level points + 150 completed Micro-Credentials.
  • IKON Fellow: 5000 level points + 200 completed Micro-Credentials + 1 Master pathway.

Recognition certificates with verification QR codes are issued automatically from Master Practitioner up. The same rules apply to direct, affiliate, white-label, company, organization and sponsor-code Practitioners. Owner and QA accounts earn zero. Only work done counts.

Help Center | IKON SKILLS™